What is a retail sales associate - RSA ?

A Retail Sales Associate is responsible for all sales activities and sales associate job duties, from greeting customers, answering questions, offering assistance, suggesting items, lending opinions and providing product information. Individual responsibilities as a Retail Sales Associate may include demonstrating outstanding customer service and selling skills, keeping the selling floor stocked with merchandise, assisting in display of merchandise or organizing the selling floor and stock areas.

A Retail Sale Associate must process payments by totaling purchases; processing checks, cash and store or other credit cards. Must also be able to deal with customer refunds courteously and professionally. Maintains a professional attitude with sincerity and enthusiasm reflecting store's commitment to our customer. Develops product knowledge by reading current vendor tags and pamphlets and attending training classes in order to communicate it to the customer. Stays current with promotional events and sales.

Retail Sales Associate Job Responsibilities:

• Greets and receives customers in a welcoming manner.
• Serves customers by helping them select products
• Drives sales through engagement of customers, suggestive selling, and sharing product knowledge.
• Provides outstanding customer service.
• Responds to customers’questions.
• Directs customers by escorting them to racks and counters.
• Documents sales by creating or updating customer profile records
• Manages financial transactions
• Processes payments by totaling purchases, processing checks, cash, and store or other credit and debit cards.
• Alerts management of potential security issues.
• Keeps clientele informed by notifying them of preferred customer sales and future merchandise of potential interest.